Warranty Policy
Product Warranty: We expressly warrant that all goods or services furnished under this Agreement shall conform to all specifications and appropriate standards, will be new, and will be free from all defects in materials or workmanship. Our open circuit cooling towers are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this period, we will repair or replace any defective parts or the entire unit at our discretion, without charge to the customer.
Exclusions: Inspection, test, acceptance or use of the goods or services furnished hereunder shall not affect the manufacturer’s obligations under this warranty, and such warranties shall survive inspection, test, acceptance and use. This warranty does not cover damage or malfunctions resulting from improper installation, misuse, abuse, neglect, accidents, alterations, or acts of God. This warranty also does not cover routine maintenance and cleaning, which is the responsibility of the customer.
Claims Procedure: If you believe your cooling tower is defective and covered under this warranty, please contact our customer service department as soon as possible. Our representative will assist you in troubleshooting the problem and determining the appropriate action to be taken. If it is determined that the product needs to be repaired or replaced, we will provide instructions for returning the product. Coordination will be arranged after.
Limitation of Liability: Our liability is limited to the repair or replacement of the defective product as described above. We are not liable for any other damages, including but not limited to incidental or consequential damages, arising from the use or inability to use our product. It is expressly understood that all of the materials supplied hereunder shall conform to and shall be in accordance with materials specified for use under manufacturer’s recommendation.
Modification: This warranty policy may be modified or updated at any time without prior notice. The most current version of the warranty policy will be available on our website.
This warranty policy sets forth the entire warranty and supersedes all prior oral or written communications, representations, or agreements. No employee, agent, or representative of our company has the authority to modify or waive any provision of this warranty policy.